Knowledge Base

XADM: Mailbox Cleanup Agent Service Fails to Start with 1069

Article ID: 188641

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q188641

SYMPTOMS

The Exchange Mailbox Cleanup Agent version 1.9 service fails to start with the following error message:

Could not start the Microsoft Exchange Mailbox Cleanup Agent
Service on \\<server name>
Error 1069. The service did not start due to a logon failure.

CAUSE

This is by design. The Mailbox Cleanup Agent must first be configured in the Microsoft Exchange Administrator (Admin.exe) program.

WORKAROUND

Configure the Mailbox Cleanup Agent in the Microsoft Exchange Server Administrator program by performing the following steps:

Select the Mailbox Cleanup Agent object in the Recipients container.
Configure a container, schedule, and notification.
In Control Panel Services, start the Mailbox Cleanup Agent service.

MORE INFORMATION

In the System log of Event Viewer, the following events from Service Control Manager will also be logged:

   7000 - The Microsoft Exchange Mailbox Cleanup Agent service
   failed to start due to the following error:
   The service did not start due to a logon failure.

   7013 - Logon attempt with current password failed with the
   following error:
   Logon failure: unknown user name or bad password.

Keywords: kbprb KB188641