KB188312 - Lexmark Optra E+ Unprintable Region Is Incorrect

Article ID: 188312

Article Last Modified on 11/1/2006

Microsoft Windows NT Server 4.0, Terminal Server Edition
Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Enterprise Edition

This article was previously published under Q188312

SYMPTOMS

When printing to a Lexmark Optra E+ printer, the printable area may not be consistent with the Lexmark specifications for the unprintable region. The output results are as follows::

  PAPER SIZE     PORTRAIT                      LANDSCAPE
  ----------     --------                      ---------
  Letter         Shifts 1/8" left              Shifts 1/8" up
  Letter Small   Shifts 1/8" left              Shifts 1/8" up
  Legal          Shifts 1/8" left              Shifts 1/8" up
                                               Bottom line does not print
  Executive      Shifts 1/8" left              Top line shifts 1/8" up
  A4             Shifts 1/8" left              Shifts 1/8" up
  A4 Small       Shifts 1/8" left              Shifts 1/8" up
  A5             Shifts 1/8" left              Shifted 1/8" up
                                               Left line shifts 1/8" left
  B5             Bottom line shifts 1/8" down  Top line shifts 1/8" up
                 Left line shifts 1/8" left    Left line shifts 1/8" left
  Note           Shifts 1/8" left              Shifts 1/8" up
  Envelope #10   Right line shifts 1/8" left   Right line shifts 1/8" right
  Envelope C5    Left line shifts 1/8" left    Shifts 1/8" up
                                               Left line shifts 1/8" left
  Envelope B5    Shifts 1/8" left              Top line shifts 1/8" up

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: margin margins off print prints

Keywords: kbbug kbfix KB188312