Knowledge Base

Running Add New Hardware Wizard May Hang Computer

Article ID: 188308

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q188308

SYMPTOMS

When you use the Add New Hardware tool in Control Panel, your computer may stop responding (hang).

CAUSE

This issue may be caused by the incorrect interpretation of data stored in the computer's Basic Input/Output System (BIOS). On certain motherboards, Windows 98 may not be able to successfully complete the Plug and Play detection process.

RESOLUTION

You may be able to resolve this issue by upgrading the computer's BIOS. For information about upgrading the BIOS, please contact the manufacturer of your motherboard.

MORE INFORMATION

For information about another possible cause of this issue, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 190646
TITLE : Windows 98 Stops Responding with Diamond Stealth II 220

Additional query words: lock

Keywords: kbhardware kbprb KB188308