KB188217 - OL98: (IMO) Troubleshooting MSN with Outlook 98

PSS ID Number: 188217

Article Last Modified on 2/4/2001

The information in this article applies to:

Microsoft Outlook 98

This article was previously published under Q188217

NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.

For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:

268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages

To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:

http://support.microsoft.com/servicedesks/webcasts/wc011901/wcblurb011901.asp

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SUMMARY

The purpose of this article is to provide troubleshooting tips for Microsoft Outlook 98 (Internet Mail Only) and MSN 2.5.

For information on how to set up Outlook 98 with MSN 2.5, please see the following article in the Microsoft Knowledge Base:

184854 OL98: (IMO) Configuring Outlook for Use with MSN 2.5

MORE INFORMATION

Here are several items to check when troubleshooting Internet e-mail and MSN 2.5.

Has the Mail Been Migrated to the POP3 Servers?

To see if your mail account has been migrated, open your Internet browser and go to:

http://members.msn.com

Type your e-mail address in the e-mail section and click Search. If it returns

@email.msn.com

the e-mail account has been migrated and can use POP3/SMTP.

If it returns

@msn.com

the e-mail account has not been migrated and you may wish to migrate your e- mail account to POP3/SMTP. If you have not migrated your mail and the incoming mail server is set to pop3.e-mail.msn.com you will not be able to log on.

To migrate your MSN mail account to the POP3/SMTP servers open your Internet browser and go to:

http://setup.msn.com/membersonly/config/default.asp

Follow the steps on this page to migrate your e-mail account.

Is Secure Password Authentication Enabled?

MSN requires Secure Password Authentication be enabled. To set or check this option use the following steps:

On the Tools menu, click Accounts. On the Mail tab, click to select the mail account and then click Properties.
On the Servers tab, click to select "Log on using Secure Password Authentication."
Click OK, and then Close, to close all open windows.
Quit Outlook, and then restart Outlook for the settings to take effect.

Is Outlook the Default E-mail Client?

To set Outlook as the default e-mail client, follow these steps:

Right-click Microsoft Internet Explorer, and on the shortcut menu click Properties.
On the Programs tab, under "Choose which programs you want to use for the following" click to select Microsoft Outlook.
Click OK to close the window.

If you can receive e-mail in Microsoft Outlook Express, but not Outlook, check to see if Secure Password Authentication is enabled. If it is not, use the steps in the "Secure Password Authentication" section to enable it.

If you can log onto MSN, but cannot go the MSN sites or receive e-mail, contact MSN support. For more information on troubleshooting Outlook configuration problems, please see the following article in the Microsoft Knowledge Base:

182151 OL98: Troubleshooting Outlook Configuration Problems

Additional query words: 98

Keywords: kbhowto kbinfo kbinterop kbtshoot KB188217
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3