Unable to Install Online Service from the Desktop in Windows 98
Article ID: 188072
Article Last Modified on 8/8/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q188072
SYMPTOMS
When you attempt to use any of the Setup programs located in the Online
Services folder on the desktop, you may receive the following error
message:
The item '<file>' that this shortcut refers to has been changed
or moved. The nearest match, based on size, date, and type, is:
'<nearest match>'. Do you want this shortcut to point to this item?
CAUSE
This behavior can occur if the Setup files for the online service that you
want to use do not exist on your computer.
RESOLUTION
To resolve this problem, use the following steps:
- Click Start, point to Settings, click Control Panel, and then double-
click Add/Remove Programs.
- On the Windows Setup tab, if the Online Services check box is selected,
click the Online Services check box to clear it, and then click Apply.
If the Online Services check box is not selected, skip to step 3.
- On the Windows Setup tab, click the Online Services check box to select
it, and then click Apply.
- Insert the Windows 98 CD-ROM into the CD-ROM drive when you are
prompted to do so, click OK, and then click OK.
- Double-click the Setup program for the online service you want to use
in the Online Services folder on your desktop, and then follow the
instructions on your screen.
Additional query words: america online aol at&t worldnet service compuserve prodigy internet
Keywords: kbprb kbsetup kbtool win98 KB188072