Plug and Play Printer Is Detected as an Unknown Device
Article ID: 187723
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Windows 98 Standard Edition
This article was previously published under Q187723
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SYMPTOMS
If you install a Plug and Play printer by using the Add New Hardware
wizard, and choose to install the printer as an unknown device because
Windows 98 does not provide a driver for your printer, your printer may
not work correctly, and it may be missing from the Printers folder. Also,
your printer may be visible in Device Manager as an unknown device.
CAUSE
This issue can occur if Windows 98 does not have a driver for your
printer. Windows 98 names a device "unknown" if it does not have a driver
for the device.
RESOLUTION
To resolve this issue, install the printer driver provided by the
manufacturer of your printer. For information about how to do so, view the
documentation included with your printer.
STATUS
This behavior is by design.
Additional query words: HWUNK HWPORTS 98
Keywords: kbprb kbprint KB187723