Q187719

• Microsoft Windows 98
• Microsoft Office for Windows, version 4.3-CD

SYMPTOMS

When you install Microsoft Office for Windows, version 4.3-CD with Microsoft Bookshelf 1994 on a computer that is running Microsoft Windows 98, the Microsoft Word shortcut is missing from the appropriate Start menu folder.

Note that Microsoft Word is installed and can be executed from the Microsoft Office Manager or from the installation folder; only the shortcut is missing.

RESOLUTION

To resolve this problem, manually add the Microsoft Word shortcut to the appropriate folder of the Start menu. To add the Microsoft Word shortcut, follow these steps:

1. On the Start menu, point to Settings and click Taskbar & Start Menu.



2. Click the Start Menu Programs tab and click Add.



3. In the Create Shortcut dialog box, click Browse.



4. In the Browse dialog box, locate the Winword.exe file. By default, it is located in the Msoffice\Winword folder of the hard disk on which you installed Microsoft Office.



5. Click the Winword.exe file that you found in step 4, and then click Open.



6. In the Create Shortcut dialog box, click Next.



7. In the Select Program Folder dialog box, click the folder in which the Microsoft Office shortcuts are located, and then click Next. By default, this folder is the Microsoft Office folder in the Programs folder.



8. In the "Select a name for the shortcut" box, type "Microsoft Word" (without the quotation marks) and click Finish.



9. In the Taskbar Properties dialog box, click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Office for Windows, version 4.3-CD.

Additional query words:

Keywords : kbdta
Issue type : kbbug
Technology :