WD97: Word Generates Application Error When File Is Saved in RTF
Article ID: 187483
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q187483
SYMPTOMS
When you save a Microsoft Word 97 document in Rich Text Format (RTF), you
may receive the following error message:
WinWord.exe - Application Error
The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX".
The memory could not be "read."
CAUSE
This problem occurs in rare cases when you save a Word document that
contains numbered lists.
RESOLUTION
To resolve the problem described in this article, obtain
and install the latest Microsoft Word 97 update from
the following Microsoft Web site:
IMPORTANT NOTE: Microsoft Word 97 post-service
release fixes are cumulative. The latest update contains
all of the fixes since Service Release 2. If you install
the latest update for Word 97, you do not need to install
any other updates after Service Release 2.
For additional information about the fixes included in the latest update for Word 97, click the article number below
to view the article in the Microsoft Knowledge Base:
265374 WD97: Post Service Release Fixes for Word 97
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Word 2000.
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