Article ID: 187472
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q187472
SYMPTOMS
If you use the 16-bit Exchange Forms Designer Sample Applications forms
located on the Microsoft Outlook 8.03 compact disc, or the Microsoft
Exchange Server version 4.0 or 5.0 discs, or any other 16-bit form, and you
attempt to close one of the forms or delete an open item created from one
of these forms, Microsoft Outlook 97 hangs. You must be running Outlook on
Microsoft Windows NT for this to occur.
CAUSE
When the form is closed or the item is deleted, it waits for Outlook to
release its handles to the form's resources. Outlook never releases the
handles so the form appears to hang.
RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
Component: Outllib.dll
File Name Version
-----------------------
Outllib.dll 8.4 Fix for 8.03
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 on the
Microsoft Windows NT platform.
Additional query words: 97 freeze frozen locks hung
Keywords: kbhotfixserver kbqfe kbfix kbinfo kbqfe KB187472