Knowledge Base

Synchronizing E-mail with Shortcut Deletes Original Desktop File

Article ID: 187371

Article Last Modified on 8/5/2004

APPLIES TO

This article was previously published under Q187371

SYMPTOMS

When you synchronize an e-mail message containing an attached file between a Handheld PC (H/PC) or Palm-size PC (P/PC) and a desktop computer, you may delete the original of the file that was attached to the e-mail message.

CAUSE

This behavior can occur if the e-mail file attachment is a shortcut to a file on the desktop computer and you do not have the latest version of the Outstore.dll file on the desktop computer.

RESOLUTION

To resolve this problem, download and install the Outstore.exe update file.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed in the applies to section of this article.

MORE INFORMATION

The following file is available for download from the Microsoft Download Center:

[GRAPHIC: Download]Download Outstore.exe now

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Additional query words: 2.00 hand held ppc inbox outlook email

Keywords: kbdownload kbgraphxlinkcritical kbprb KB187371


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