Knowledge Base

Plus! 98: Cannot View JPEG Files Using Picture It! Express

Article ID: 187347

Article Last Modified on 1/23/2007

Microsoft Plus! 98 Standard Edition

This article was previously published under Q187347

SYMPTOMS

If you attempt to use Picture It! Express to view Joint Photographic Experts Group (JPEG) files created using Visioneer Paperport software version 5.0, you receive the following error message:

Cannot open picture filename.jpg.

Picture It! Cannot open the file. This file is either not a recognized picture format or an invalid picture file. If the problem persists, the file may be damaged or it may be in a format that Picture It! does not recognize.

RESOLUTION

To work around this issue, view the JPEG files using the Paint utility included with Microsoft Windows 98.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Plus! 98, version 1.0.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: plus98 pie hp99 gr99

Keywords: kbfaq kbprb KB187347