Knowledge Base

Extra ClipArt Preview Files Unavailable for Multiple Users

Article ID: 187187

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q187187

SYMPTOMS

When multiple users attempt to access the same file by using the Clip Gallery tool, they may receive the following error message:
Clip Gallery cannot open the previews file \\Server\Share\Folder\File Name.cag. That file is on a network. The file may have been removed or the network server may not be available.

CAUSE

When you set up Microsoft Office 97, Setup does not copy all of the multimedia files on to the computer. Instead, Clip Gallery references the files in the original location. These files cannot be shared by multiple users.

RESOLUTION

To avoid each user from having to connect to the Office 97 server, install the extra clipart files on the local Windows NT Terminal Server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0, Terminal Server Edition.

Keywords: kbbug kbnofix KB187187


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