PSS ID Number: 186954
Article Last Modified on 11/5/2000
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for Windows 95 7.0
- Microsoft Word for the Macintosh 6.0
- Microsoft Word for Windows NT 6.0
This article was previously published under Q186954
SYMPTOMS
When you are working over a network and you save a document in Word, the
following error message is displayed:
There has been a network or file permission error.
The network connection may be lost. <Filename.doc>
CAUSE
Case 1
This error message appears when the document is open on two or more
computers that are running different operating platforms. For example, if
the document is open on a Macintosh computer and you open it on a second
computer running Windows or Windows NT, the error occurs when either user
tries to save the document.
This problem stems from a difference between the ways Macintosh OLE and
Windows OLE open files. As a result, you cannot save a file on two
different operating platforms at the same time.
Case 2
This error can occur with Microsoft Word 7.0 if the Always Create
Backup Copy option is activated with server or operating systems that do
not support long file names. This option copies the previous version of a
document as a backup copy with the name of "Backup of <filename>". As a
result, Word cannot create a backup copy on server or operating systems
that only support 8.3 file names (file names with eight characters and a
three letter extension).
Case 3
This problem may occur if an anti-virus program running on a network has
the ability to scan for macro viruses in documents in shared network
folders.
For example, if you have,
- a shared folder on a network server
-and-
- an anti-virus program is running on the network server that is set
to monitor the shared folder,
when you attempt to save a document (across the network) to the shared
folder, the anti-virus checker may cause the error to occur.
Case 4
This problem may occur on Novell networks when the AutoRecover files path
is either blank or set to a network drive.
WORKAROUND
Case 1
Method 1:
Move the document to your local hard disk for editing. Move it back to the
server after you finish.
Method 2:
Save a copy of the file with a different file name, and work on the copy,
either on your hard disk or on the server.
Case 2
Turn off the Always Create Backup Copy option. To do this, follow these
steps:
- On the Tools menu, click Options.
- Click the Save tab.
- Click to clear the Always Create Backup Copy check box.
Case 3
Try turning off the anti-virus protection that allows the document to be
saved. Contact your anti-virus protection software company for additional
details and/or updates to their programs.
Case 4
Set the AutoRecover files path to your local drive. To Change the
AutoRecover path, follow these steps:
- On the Tools menu, click Options.
- On the File Locations tab, select AutoRecover files and then click
Modify.
- Change the Modify Location dialog box to a folder on your local drive
and then click OK.
- Click OK to close the Options dialog box.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
This problem was corrected in Word version 6.0.1 for the Macintosh.
Keywords: kbbug KB186954
Technology: kbHWMAC kbOSMAC kbWord600 kbWord600a kbWord600c kbWord600Mac kbWord600NT kbWord95 kbWord95Search kbWordMacSearch kbWordSearch kbZNotKeyword2 kbZNotKeyword3