Knowledge Base

Mac Bookshelf 96-97 Err Msg: Unable to Start Because of an Error

Article ID: 186941

Article Last Modified on 12/19/1999

Microsoft Bookshelf 96-97 for Macintosh

This article was previously published under Q186941

SYMPTOMS

When you attempt to start Bookshelf 96-97 for Macintosh, you may receive the following error message:

Unable to start because of an error.

CAUSE

This behavior can occur if a memory compression extension is running on the computer.

RESOLUTION

To resolve this issue, disable any memory compression extensions that are running. To do so, follow these steps:

On the Apple menu, point to Control Panels, and then click Extensions Manager.
Click the check box for the memory compression extension to clear it.
Quit Extensions Manager.
Restart the computer.

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Keywords: kberrmsg kbenv kbprb KB186941