Knowledge Base

Unable to Access CD-ROM with CD-ROM Changer

Article ID: 186821

Article Last Modified on 10/31/2006

APPLIES TO

This article was previously published under Q186821

SYMPTOMS

When you access a CD-ROM on your Windows NT-based computer, files on the CD-ROM may show a file size of zero bytes. You may also be unable to access any data on the CD-ROM.

CAUSE

This behavior can occur with a CD-ROM changer if the CDaudio device is enabled.

RESOLUTION

To work around this issue, use the following steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Devices.
  3. Click Cdaudio, and then click Startup.
  4. Click Disabled, click OK, and then click Close.
  5. Restart your computer.

Keywords: kbenv kbhardware kbprb KB186821


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