Q186813

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

After you select any or all of the receive options in the Small Business Server (SBS) Fax Server Receive properties, the changes may not be saved in the User Interface (UI) dialog box; however, they are retained in the registry. The following selections are affected:

Print to: <printer name>
Save in folder: <path>
Send to local inbox: Profile Name <Default or Administrator>

CAUSE

This symptom can be caused when two modems are installed and then one of the modems is removed. The line ID of the fax device determines how the fax settings are stored. If the modem with the lowest line ID is removed, the Fax Server settings are not saved in the UI.

RESOLUTION

To work around this problem, use one of the following procedures:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" online Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Method 1

1. Click Start, point to Settings, click Control Panel, and then double- click Services.



2. Stop the Microsoft Fax Service.



3. Run Registry Editor (Regedt32.exe)



4. Go to the following key and set the properties manually:

   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########>\Routing 

   where <########> is a line ID device key such as 00151784
   
   NOTE: The appropriate modem can be identified by comparing the description of the modem on the Fax Server Receive properties and the following registry entry value:

   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########>\Routing 

   Values for the registry entries are:

   
         GUI                     Registry Value      Value Setting
         ---                     --------------      -------------
         Send to Local InBox     Mask                0x3 = Not Selected
                                                     0x7 = Selected
         Profile Name            Profile Name        <email name>
         Save In Folder          Store Directory     <drive:\directory> 




5. Start the Microsoft Fax Service.

Method 2

1. Run Registry Editor (Regedt32.exe).



2. Go to the following location:

   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> 

   where <########> is a line ID device key such as 00151784



3. Check the Device Name value to determine which line ID (or registry key) matches the modem that no longer exists.



4. Select the registry key (or line ID) that references the modem that is no longer installed and then delete that key.



5. Click Start, point to Settings, click Control Panel, and then double- click Services.



6. Stop the Microsoft Fax service then re-start it.

Method 3

1. Click Start, point to Settings, click Control Panel, and then double- click Services and stop the Microsoft Fax server service.



2. Run Registry Editor (Regedt32.exe).



3. Go to the following location:

   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> 

   where <########> is a line ID device number such as 00151784



4. Delete all of these ######## (registry) keys.



5. Close the registry editor and then go to control panel services and restart the Microsoft Fax Server Service.



6. Open regedt32 and go to the above key and notice that the Devices key now lists all the correct ######## keys.

One Other Method

1. Click Start, point to Settings, click Control Panel, click Add/Remove programs, and remove the Microsoft Fax Server Service.



2. Restart SBS and reinstall the FAX Server Service from the Small Business Server compact disc number two.

STATUS

Microsoft has confirmed this to be a problem in Small Business Server version 4.0. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To determine the line ID of a fax device, go to the following registry location:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Fax\Devices\<########> 

Additional query words: smallbiz sbs

Keywords : sbs
Issue type : kbbug
Technology : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a