Knowledge Base

XFOR: Events 4018 & 4116 Starting the Internet Mail Service

Article ID: 186739

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q186739

SYMPTOMS

When you start the Microsoft Exchange Server Internet Mail Service , the following events may appear in the application event log: 
   Event ID: 4018
   Type: Error
   Source: MSExchangeIMC

   Description:
   Unable to start the Internet Mail Connector service because
   MAPI could not be initialized.

   Event ID: 4116
   Type: Error
   Source: MSExchangeIMC

   Description:
   An error was returned from the messaging software, the Internet
   Mail Service uses, to process messages on the Microsoft Exchange
   Server. It is possible that the piece of mail being processed
   at the time will not be delivered. The message that was being
   processed has been moved to the "BAD" folder. Use the appropriate
   utilities found in the SUPPORT directory of your Exchange CD to view and
   manipulate these messages.

CAUSE

A possible cause of these errors is that the Exchange service account lacks the proper access rights to the Winnt\System32 (%System Root%\System32) directory.

The service account must have change rights to this directory to be able to modify the Mapisvc.inf file located in the %SystemRoot%\System32 directory.

WORKAROUND

To work around this problem, give the service account at least change rights to the %SystemRoot%\System32 directory.

MORE INFORMATION

For more information on causes for the 4018 event, see the following article in the Microsoft Knowledge Base:

163243 XFOR: Causes for Event ID 4018 When Starting the IMC


Additional query words: imc smtp

Keywords: kbinfo KB186739


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