KB186718 - WD98: Can't Restart Macintosh after Running Wizard

Article ID: 186718

Article Last Modified on 10/4/2002

Microsoft Word 98 for Macintosh

This article was previously published under Q186718

SYMPTOMS

The computer fails to restart after quitting Microsoft Word 98 Macintosh Edition, and clicking Restart on the Special menu.

Instead, the computer appears to stop responding. The mouse pointer disappears for about 30 seconds. The screen does not redraw, and you receive no error message.

CAUSE

This problem may occur after running a wizard in Microsoft Word 98 Macintosh Edition.

WORKAROUND

To work around this problem, wait for the computer to respond, and click Restart on the Special menu again. The computer should restart as usual.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: finder cannot start boot reboot hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting

Keywords: kbbug kbpending KB186718