Knowledge Base

OL98: Minimized Button Remains After Message Is Closed

Article ID: 186432

Article Last Modified on 3/17/2001

Microsoft Outlook 98 Standard Edition

This article was previously published under Q186432

SYMPTOMS

When using Microsoft Outlook 98 and Microsoft Internet Explorer 4.0 in Full Screen mode on a computer with Microsoft Windows NT 4.0 and you create and address a mail message which you then decide to cancel or send, the button for that message remains on the Taskbar. The button may not restore the window and, additionally clicking Close or pressing the key combination, ALT+F4 may not close the window.

RESOLUTION

To dismiss the untitled System Tray button, use one of the following the methods.

Method 1

Right-click the minimized message button on the Taskbar, and then click Maximize.
Click the Close button on the message window.

Method 2

Right-click the minimized message button on the Taskbar, click Minimize, and then click the button again. This restores the message window to the original state.
Click the Close button on the message window.

MORE INFORMATION

Steps to Reproduce Problem

Open Microsoft Internet Explorer 4.0 and press the F11 key to expand to Full Screen mode.
Start Outlook if it is not already running.
On the File menu, click New, and then Mail Message.
Click To and select an address from the Personal Address Book or Contacts. Click the Close button in the message window and when asked if you want to save the message, click No.

An untitled button for a minimized window appears on the Taskbar.

Additional query words: 98 Outlook Winnt IE4 mouse

Keywords: kbprb KB186432