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Computer Hangs Browsing a CD-ROM Drive in Some Compaq Computers

Article ID: 186367

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q186367

SYMPTOMS

After you install a Hewlett-Packard CD-ROM Re-Writable (CD-RW) drive in some Compaq Deskpro computers, your computer may stop responding (hang) when you try to view a window such as My Computer or Windows Explorer that may point to the Hewlett-Packard CD-RW drive.

CAUSE

This behavior can occur because Compaq uses a custom device driver file named Cpqdfvs.vxd. This file is located in the \Windows\System\Iosubsys folder, and can cause your computer to hang when you try to read from the CD-RW drive.

RESOLUTION

To work around this issue, delete or rename the Cpqdfvs.vxd file. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.

To resolve this issue, contact Compaq to inquire if they have a fix for this issue.

Additional query words: 98

Keywords: kbenv kbhardware kbprb KB186367


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