KB186351 - Norton Antivirus 4.0 May Cause Windows Protection Error

Article ID: 186351

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q186351

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you restart your computer after you enable the Check Floppies On Reboot option in Norton Antivirus 4.0, you may receive the following error message:

Windows Protection Error.
You need to restart your computer.

CAUSE

This behavior can occur if you are using a computer with a Matrox Millennium or Matrox Mystique video adapter.

RESOLUTION

To resolve this issue, obtain and install the latest drivers for your video adapter from Matrox.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98

Keywords: kbdisplay kberrmsg kbprb kbwinprotecterr KB186351