Article ID: 186349
Article Last Modified on 8/28/2007
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q186349
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click
About Microsoft Outlook on the
Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
In Microsoft Outlook 98, when you try to print a fax that you received
using Symantec WinFax Starter Edition on a Canon Bubble-Jet, BJC-600e or
BJC-4000, a black page is printed. In some cases, the printed fax may have
horizontal or vertical black bands at the edges of the page.
This problem has also been reported using Hewlett Packard (HP) DeskJet 600,
850c and 890c printers.
RESOLUTION
Install the Canon BJC-600e driver provided with your version of Microsoft
Windows 95. To configure the driver to print received faxes, follow these
steps:
- On the File menu, click Print. Click Properties and then click the
Graphics tab.
- Click to set Dithering to Fine.
- Click Color and then click "Print in black and white only."
- Click OK, OK and then OK to print the fax.
If the problem occurs with the HP DeskJet 600, 850c or 890c, install either
the HP 850c, HP 600c or HP 870 printer driver from your Windows 98 CD.
Additional query words: 98 rasterize bubble jet
Keywords: kbprb kbprint KB186349