KB186288 - Outlook Express Stops Responding If You Delete Storage Files

Article ID: 186288

Article Last Modified on 10/2/2002

Microsoft Outlook Express 4.01

This article was previously published under Q186288

SYMPTOMS

When you delete mail storage (.idx and .mbx) files or the Windows Address Book (.wab) file, Microsoft Outlook Express may stop responding (hang).

CAUSE

This behavior can occur if you delete mail storage files while Outlook Express is running. For example, a system administrator may delete these files while users are running Outlook Express. Outlook Express for Sun Solaris does not lock the address book and mail storage files.

WORKAROUND

To work around this problem, make sure that no users are running Outlook Express when you delete mail storage files.

Additional query words: msieunix msoeunix unix hang hangs hanging hung lock up locks locking locked lockup freeze freezes freezing froze frozen stop stopping stopped won't respond waiting

Keywords: kbenv kbprb KB186288