Knowledge Base

Microsoft Phone Does Not Receive Incoming Faxes

Article ID: 186239

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q186239

SYMPTOMS

When you attempt to use Microsoft Phone version 1.0 to receive incoming faxes using Microsoft Fax, you may see an "Initializing Modem" message, and then nothing may happen.

CAUSE

This behavior can occur if you are using a Sound III 336SP modem on a Packard Bell computer.

RESOLUTION

To resolve this issue, install the original OEM drivers for your modem. To obtain the original OEM drivers, contact Packard Bell or visit the following Packard Bell Web site:

http://www.packardbell.com

MORE INFORMATION

By default, Microsoft Fax is not installed in Windows 98. However, it is available in the following folder on the Windows 98 CD-ROM

<drive>:\tools\oldwin95\message\us

where <drive> is the drive letter of your CD-ROM drive.

Additional query words: ms phone msphone

Keywords: kbprb KB186239