KB186162 - XCLN: Schedule+ Prints Black Bars in Monthly View

PSS ID Number: 186162

Article Last Modified on 9/7/2001

The information in this article applies to:

Microsoft Schedule+ 7.5

This article was previously published under Q186162

SYMPTOMS

When you print the monthly view in Microsoft Schedule+ 7.5, the printout shows only black bars.

CAUSE

This problem occurs when you print the monthly view using a Hewlett-Packard (HP) LaserJet 4-series or Kyocera laser printer, and you are running a 16- bit version of Windows (Windows 3.x).

RESOLUTION

To resolve this problem, download the latest printer drivers from Hewlett- Packard. The updated printer driver Hppcl5e.drv will work correctly in Schedule+.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem only occurs under 16-bit versions of Windows running Schedule+. Under 16-bit Windows, Hppcl5e.drv is not the default printer driver for PCL printers, and must be installed separately from the downloaded files to correct this problem.

For more information, or to download a copy of the updated driver, consult the Hewlett-Packard Web site:

http://www.hp.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kb3rdparty kbprb kbprint KB186162
Technology: kbSchedule750 kbScheduleSearch kbZNotKeyword2