How to Troubleshoot Invalid Page Faults in Internet Explorer

MORE INFORMATION

When you receive an invalid page fault error message in Internet Explorer, it can be the result of video resource limitations. Upgrade to the latest version of your video driver. To do so, contact the manufacturer of your video adapter. You may also need to limit the number of programs that run as you start Windows.

If you continue to experience invalid page fault errors after you upgrade to the most current display driver, perform the steps listed in the following sections, testing to determine if the issue is resolved after each section.

Move Program Items from the Startup Folder to a Temporary Folder

1. Click Start, point to Programs, and then click MS-DOS Prompt.
2. Type the following line, and then press ENTER

   cd drive:\windows\startm~1\programs\startup

   where drive is the drive containing the Windows folder.
   
   
3. Type the following line, and then press ENTER:

   md starttmp

4. Type the following line, and then press ENTER:

   move *.* starttmp

Disable the Run= and Load= Lines in the Win.ini File

1. Click Start, click Run, type sysedit in the Open box, and then click OK.
2. On the Window menu, click Win.ini.
3. On the Search menu, click Find, type load= in the Find box, and then click Next.
4. If there is text to the right of the equal sign (=), place a semicolon (;) at the beginning of the Load= line.
5. On the Search menu, click Find, type run= in the Find box, and then click Next.
6. If there is anything to the right of the equal sign (=), place a semicolon (;) at the beginning of the Run= line.
7. On the File menu, click Save.

Export the Run Keys in the Registry to a .reg File

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Export the following keys, if present, as .reg files to the desktop, and then delete the registry keys from the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
   
   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
   
   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

2. Restart your computer.
3. Start Internet Explorer and then navigate to a Web page to test if the issue is resolved. If the issue does not occur, skip to the "Restoring Your Original Configuration" section below. Otherwise, continue to the next section

Disable the Active Desktop

1. Right-click the desktop, click Properties, and then click the Web tab.
2. Click to clear the View my Active Desktop as a web page check box, and then click Apply.
3. Click OK, and then restart your computer.

Reduce the Hardware Acceleration for your Video Adapter

1. Right-click My Computer, click Properties, and then click the Performance tab.
2. Click Graphics, and then move the Hardware Acceleration slider to None.
3. Click OK, click Close, and then click Yes to restart your computer.

Install the Latest Version of DirectX

1. Download the latest edition of the DirectX core components (Dxcore.exe) from the following Microsoft Web site:

   http://www.microsoft.com/directx

2. Install DirectX, and then restart your computer.

Install the Kernel32 Update for Windows 95 Upgrade

1. If you do not have Windows 95 OEM Service Release 2 (OSR2) installed, download the Kernal32 Update from the following Microsoft Web site:

   http://www.microsoft.com

   NOTE: Do not install this update if you have Windows 95 OSR2 installed. If you are uncertain as to your version of Windows 95, right-click My Computer on the desktop. If you see either of the following version numbers under System on the General tab, do not install the Kernel32 Update:

   4.00.950 B
   4.00.950 C

2. Install the Kernel32 Update and restart your computer.

Check with the Video Adapter Manufacturer for Specific Internet Explorer Issues

Some video adapter manufacturers have specific issues with Internet Explorer and fixes for issues with their display adapters. For example, several ATI video adapters with the Rage chip set require a "DevBmp=1" entry in the [Display] section of the Windows\System.ini file. Check with your display manufacturer for more information.

Restoring Your Original Configuration

If you no longer receive invalid page faults after making changes to your computer's configuration, restore your original settings one at a time, restart your computer, and test each change until you determine the cause of the problem. Then, follow the instructions above to remove only that entry in your configuration.

1. To restore items to your Startup folder, follow these steps:
   1. Click Start, point to Programs, and then click MS-DOS Prompt.
   2. Type the following line, and then press ENTER

      cd drive:\windows\startm~1\programs\startup\starttmp

      where drive is the drive containing the Windows 95 folder.
      
      
   3. Type the following line, and then press ENTER

      copy myfile.fil \windows\startm~1\programs\startup

      where myfile.fil is one of the files in the Starttmp folder.
      
      
   4. Restart your computer.
   5. Start Internet Explorer and navigate to the Web page where you received the invalid page fault.
   6. Repeat steps C through D for each file until all the files in the Starttmp folder are copied to the Startup folder. If the invalid page fault occurs, move the last file you had copied to the Startup folder back to the Starttmp folder. To do so, repeat step A, type the following lines, and then press ENTER after each line
      
      

      cd drive:\windows\startm~1\programs\startup
      move badfile.fil starttmp

      where drive is the drive containing the Windows 95 folder, and badfile.fil was the last file you moved to the Startup folder.
2. To restore your entries in the Win.ini file, follow these steps:
   1. Click Start, click Run, type sysedit, and then click OK
   2. On the Window menu in System Configuration Editor, click Win.ini.
   3. On the Search menu, click Find, type load= in the Find box, and then click Next
   4. Remove the semicolon (;) at the beginning of the Load= line.
   5. On the File Menu, click Save, and then restart your computer.
   6. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the problem occurs again, replace the semicolon.
   7. On the Search menu, click Find, type run= in the Find box, and then click Next.
   8. Remove the semicolon (;) at the beginning of the Run= line.
   9. On the File Menu, click Save, and then restart your computer.
   10. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the problem occurs again, replace the semicolon and repeat step E.
3. To restore your entries in the registry, import the entries one at a time, and then restart your computer. Use Internet Explorer to navigate to a Web page that gave the invalid page fault error message. If the behavior occurs again, follow the steps in the "Export the Run Keys in the Registry to a .reg File" section to remove the entry you had just imported.