PSS ID Number: 186021
Article Last Modified on 2/4/2001
The information in this article applies to:
This article was previously published under Q186021
NOTE: If you install and run MSN Explorer version 6, your MSN POP3 e-mail account will be migrated to an MSN Hotmail account. If you have Outlook and Outlook Express configured for POP3, you will no longer receive your new MSN e-mail messages.
For additional information about what to do when Outlook does not receive MSN e-mail messages, click the following article number to see the article in the Microsoft Knowledge Base:
268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages
To view a Microsoft Support WebCast about what to do if you cannot receive your MSN e-mail messages in Outlook or Outlook Express, visit the following Microsoft Web site:
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click
About Microsoft Outlook on the
Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
When you send mail from the Microsoft Outlook 98 Corporate/Workgroup
installation using the HTML format, to a user who is using MSN, The
Microsoft Network Online service version 2.5, you find that the formatting
is being displayed as plain text. Additionally, any graphics elements such
as pictures or backgrounds are included as attachments.
CAUSE
This issue seems to occur only with MSN 2.5. The MIME information in the
mail message is not interpreted correctly at the receiving end.
RESOLUTION
To achieve the best result sending mail to recipients on MSN 2.5, use
Microsoft Outlook Rich Text format.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Outlook 98.
Keywords: kbbug KB186021
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3