Knowledge Base

XFOR: Internet Mail Service Takes Unusually Long Time to Start

Article ID: 185996

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q185996

SYMPTOMS

On a Microsoft Exchange Server computer that contains a directory with a large number of users, Address Book views, and recipient containers, the Internet Mail Service may take an unusually long time to start.

CAUSE

When you start the Internet Mail Service, it obtains the entire Address Book hierarchy, even though it only needs the global address list (GAL). If the Address Book hierarchy is very large, the Internet Mail Service takes a long time to start.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

When you start the Internet Mail Service, it uses the Messaging Application Programming Interface (MAPI) to obtain Address Book information from the Address Book Provider dynamic-link library (Emsabp.dll or Emsabp32.dll). After you apply the fix, the Internet Mail Service only requests the GAL.

Additional query words: abp

Keywords: kbbug kbfix KB185996