SMS: Background Bitmaps May Slow Windows NT Remote Control Performance
Article ID: 185915
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q185915
SYMPTOMS
Microsoft Windows NT clients that have large, full-color background bitmaps
on the desktop can cause Remote Control to perform very slowly.
CAUSE
Windows NT Remote Control is based on the transfer of individual blocks of
screen area, including the desktop background. Consequently, a large amount
desktop background bitmap data may be sent over the network connection
during a remote control session. There is currently no method to disable
transfer of background bitmaps by the remote control component in Systems
Management Server.
WORKAROUND
To prevent slow performance related to large bitmaps, ensure that the
client does not use a background bitmap on the desktop.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service
pack for Systems Management Server version 1.2. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodsms
Keywords: kbbug kbfix kbremoteprog kbtshoot KB185915