KB185895 - WD98: Delay Dropping Any Menu With Now WYSIWYG Extension

Article ID: 185895

Article Last Modified on 10/29/2004

Microsoft Word 98 for Macintosh

This article was previously published under Q185895

SYMPTOMS

When you attempt to open a menu by clicking the command on the menu bar, it takes a long time before the menu is displayed.

CAUSE

This behavior occurs if you are using the Now WYSIWYG extension by Qualcom.

WORKAROUND

Turn off the Now WYSIWYG extension.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For information about troubleshooting extension conflicts and isolating a problem extension, please see the following article in the Microsoft Knowledge Base:

184839 WD98: Optimizing Your Macintosh System Configuration

To diagnose extension conflicts with Word, follow these steps:

Hold down the SHIFT key and start or restart your computer.
Start Word
Perform the same steps that resulted in the original problem.

If the problem with Word is resolved, it is probably a problem with a third-party extension.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For information about how to contact Third-party companies, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbbug kbfix kb3rdparty KB185895