Knowledge Base

WD98: Cannot Use Keyboard Commands with PopUpFolder Extension

Article ID: 185893

Article Last Modified on 10/4/2002

Microsoft Word 98 for Macintosh

This article was previously published under Q185893

SYMPTOMS

When you use the PopUpFolder extension, version 2.0.1, you are unable to use the keyboard commands after you switch to Menu Mode. Although you can access the menu by typing the shortcut key, nothing happens when you select an item from the menu.

NOTE: To switch to Menu Mode, turn off NUM LOCK (hold down the SHIFT key and press NUM LOCK/CLEAR) and then press the PLUS SIGN on the numeric keypad.

CAUSE

This problem occurs when you use Microsoft Word 98 Macintosh Edition and the PopUpFolder extension version 2.0.1. The PopUpFolder extension is manufactured by ASD Software.

RESOLUTION

Disable the PopUpFolder extension. For additional information or to obtain an updated version of the PopUpFolder extension that is compatible with Word 98 Macintosh Edition, contact ASD Software at 909-624-2594.

STATUS

MORE INFORMATION

For information about troubleshooting extension conflicts and isolating a problem extension, please see the following article in the Microsoft Knowledge Base:

184839 WD98: Optimizing Your Macintosh System Configuration

You can diagnose extension conflicts with Word by following these steps:

Hold down the SHIFT key and start or restart your computer.
Start Word
Perform the same steps that resulted in the original problem.

If the problem with Word is resolved, it is probably a problem with a third- party extension.

Additional query words: WD98

Keywords: kbbug kbfix KB185893