Article ID: 185687
Article Last Modified on 11/26/2003
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
- Microsoft SNA Server 3.0 Service Pack 2
- Microsoft SNA Server 3.0 Service Pack 3
- Microsoft SNA Server 4.0
This article was previously published under Q185687
SYMPTOMS
The CPU Utilization on an SNA Server computer that is running SNA
Print
Server may randomly jump to, and remain at, 100 percent until the
Print
Server service is stopped.
CAUSE
A variable that has not been initialized can cause Print Server to
start
trying to do work for a device which does not exist. This causes
the
processor to go into a loop, from which it does not exit until
Print Server
is stopped.
RESOLUTION
SNA Server 3.0
To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack
SNA Server 4.0
Microsoft has confirmed this to be a problem in SNA Server version
4.0.
This problem has been corrected in the latest U.S. Service Pack
for SNA
Server version 4.0. For information on obtaining the Service Pack,
query on
the following word in the Microsoft Knowledge Base (without the
spaces):
S E R V P A C K
WORKAROUND
From SNA Server Manager, stop the Print Server and restart it to
work
around this problem.
STATUS
Microsoft has confirmed that this is a problem in SNA Server versions 3.0,3.0 SP1, 3.0 SP2, and 3.0 SP3. This problem was first corrected in SNA Server 3.0 Service Pack 4.
Keywords: kbbug kbfix KB185687