Knowledge Base

ActiveSync Does Not Work After You Cancel a Connection

Article ID: 185596

Article Last Modified on 11/26/2003


APPLIES TO


This article was previously published under Q185596

SYMPTOMS

When you cancel a connection with a desktop computer, you may not be able to use ActiveSync to synchronize the computers.

CAUSE

This behavior can occur if the ActiveSync program is still attempting to make a connection.

RESOLUTION

To resolve this behavior, follow these steps:
  1. Wait two minutes for the ActiveSync program to time out.
  2. Make sure the computer you connect to is available on the network.
  3. Tap Start, tap Programs, tap Communication, and then tap ActiveSync. If you are prompted to choose a method to connect to the desktop computer, tap the desktop computer to which you want to connect in the Connect To box, and then tap Connect.

Additional query words: hand held

Keywords: kbnetwork kbprb KB185596