Q185534

• The Microsoft Network version 2.52
• the operating system: Microsoft Windows 98

SYMPTOMS

When you double-click the MSN, The Microsoft Network, shortcut icon in the Online Services folder on the desktop, you may experience one of the following symptoms:

• Nothing may happen.



• You may receive the following message:

  The item 'Msndc.exe' that this shortcut refers to has been changed or moved. The nearest match, based on size, date, and type, is: 'C:\Program Files\Onmsn\Msnuinst.exe'. Do you want this shortcut to point to this item?

CAUSE

This behavior can occur if you removed MSN using the Add/Remove Programs tool in Control Panel.

RESOLUTION

To resolve this issue, reinstall MSN. To do this, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.



2. In the Named box, type "msninst.exe" (without quotation marks), and then click Find Now.



3. In the list of found files, double-click the Msninst.exe file.



4. Follow the instructions on the screen to reinstall MSN.

1. Insert the Windows 98 CD-ROM into the CD-ROM drive, and then close the Windows 98 screen if it opens on the desktop.



2. Click Start, point to Find, and then click Files Or Folders.



3. In the Named box, type "msnstart.exe" (without quotation marks).



4. In the Look In box, click the CD-ROM drive containing the Windows 98 CD-ROM, and then click Find Now.



5. In the list of found files, double-click the Msnstart.exe file.



6. Follow the instructions on the screen to reinstall MSN.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

Additional query words: msnet msnetwork microsoft-net m.s.n. win98

Keywords : kbenv kbmsn
Issue type : kbprb
Technology : kbOSWin98 kbOSWinSearch kbMSNSearch kbMSN252