Knowledge Base

Pocket Outlook Does Not Send Messages in Outbox

Article ID: 185522

Article Last Modified on 11/28/2003

APPLIES TO

This article was previously published under Q185522

SYMPTOMS

When you synchronize a Handheld PC (H/PC) with a desktop computer, messages in the H/PC's Outbox may not be sent.

CAUSE

This behavior can occur if you do not configure Mobile Devices to automatically send all messages in the H/PC's Outbox.

RESOLUTION

To resolve this issue, follow these steps:

  1. Insert your H/PC into its cradle or connect the cable to initiate synchronization.
  2. On the desktop computer, click Start, point to Programs, point to Microsoft Windows CE Services, and then click Mobile Devices.
  3. On the Tools menu, click ActiveSync Options.
  4. Click the Messages check box to select it, and then click Options.
  5. Click the "Automatically send all messages in Outbox using these services" check box to select it, click the Windows CE Inbox Services check box to select it, and then click OK.
  6. Click Close, and then close the Mobile Devices window.

Additional query words: hand held synch

Keywords: kbenv kbprb KB185522


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