Knowledge Base

HP Printers May Print Multiple Copies of Jobs or Separator Pages

Article ID: 185488

Article Last Modified on 10/31/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q185488

SYMPTOMS

After you install Service Pack 3 on a computer running Windows NT 4.0, Hewlett-Packard (HP) printers may function erratically. They may start printing multiple copies of jobs, multiple or duplicate separator pages, or print separator pages even though none are selected.

CAUSE

SP3 overwrites the Hprasddui.dll and Hprasdd.dll files installed with HP drivers.

RESOLUTION

Reinstall the latest version of the Hewlett Packard printer driver to ensure that the Hprasddui.dll and Hprasdd.dll files are replaced.

Keywords: kbprb KB185488