Article ID: 185422
Article Last Modified on 10/4/2002
APPLIES TO
- Microsoft Word 98 for Macintosh
This article was previously published under Q185422
SYMPTOMS
When you attempt to start Microsoft Word 98 Macintosh Edition, you may
receive the following error message:
Microsoft Visual Basic: Unexpected critical error, can't start the
program.
CAUSE
This problem can occur if the PPC Registration Database and Type Libraries
folder are missing when you start Word.
RESOLUTION
To resolve this problem, you can remove four Microsoft Extensions and run the Microsoft Office First Run installer, or you can reinstall Office 98 by using the Office Custom Install folder.
To run the Microsoft Office First Run installer, follow these steps:
- Quit all open programs.
- From the Extensions folder in the System Folder, move the following files to the Trash:
Microsoft Component Library
Microsoft OLE Automation
Microsoft OLE Library
Microsoft Structured Storage
- Close the Extensions folder and open the Office folder, which is located in the Microsoft Office 98 folder.
- Locate the Microsoft Office First Run installer, and double-click it to start it.
- In the Microsoft Office First Run dialog box, click Install.
To reinstall Office 98, follow these steps:
- Insert your Macintosh Office 98 CD-ROM into the CD-ROM drive or DVD-ROM drive.
- Open the Office Custom Install folder.
- Double-click Microsoft Office Installer.
- Click Install.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The PPC Registration Database (located in the Preferences folder) and the
Type Libraries folder (located in the Extensions folder) are required for
Word to start. If they are missing, the only way to reinstall these
files is to perform a complete reinstallation from the Office Custom
Install folder. First Run installation does not recopy the Type Libraries.
Additional query words: start
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