Knowledge Base

OL98: (CW) How to Use the Recall Message Feature

Article ID: 185397

Article Last Modified on 3/29/2000

APPLIES TO

This article was previously published under Q185397
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SUMMARY

If you send a message by accident in Microsoft Outlook, you can attempt to recall the message from the recipients using Recall This Message on the Tools menu. The message recall feature allows you to recall, replace, or delete messages you've sent.

Message Recall will not be successful if:

  • The recipient is not using Outlook.
  • The recipient is not logged on to the mail service provider.
  • The message has been moved from the Inbox.
  • The message has been read. This includes viewing the message with the Preview Pane so that the message is flagged as Read.
NOTE: The Message Recall feature is only available in the Corporate Workgroup option.

MORE INFORMATION

To recall or replace a message, follow these steps:
  1. On View menu, click Folder List.
  2. Click Sent Items.
  3. Open the message you want to recall or replace.
  4. On the Actions menu, click Recall This Message.
  5. Click to select, "Delete unread copies of this message", to recall the message.

    To replace the message, click to select "Delete unread copies and replace with a new message", click OK, and then type your new message and send it.
  6. To receive notification about the success of the recall or replacement, click to select "Tell me if recall succeeds or fails for each recipient" check box.
  7. Click OK.

Additional query words: 98

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