Knowledge Base

XFOR: Backup Exec Event ID 3004 When Backing Up LinkAge

Article ID: 184989

Article Last Modified on 10/28/2006

LinkAge Message Exchange 3.2
Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition

This article was previously published under Q184989

SYMPTOMS

This article applies to LinkAge version 3.2 Notes, and the OV/VM and/or SNADS connectors.

The following error message appears in the Windows NT Event Viewer application log:

   The description for Event ID (3004) in Source (Backup Exec 6.1) could
   not be found. It contains the following insertion string(s):
   \\USTCAX02\C$\linkage\tables\NOTES.PAB.

NOTE: some of the parameters in the error message may be different, depending on the type of connector, specific filenames, location on the disk, and so on.

CAUSE

When running incremental backups, Backup Exec tries to access the files (in this example Notes.pab) which may be in use by one of the LinkAge processes. Backup Exec is unable to access the locked file and the above errors are logged.

WORKAROUND

To eliminate the problem, follow these steps:

In Control Panel, select Services.
Select the LinkAge Controller service, and click Stop. That will shut down all the LinkAge connector services as well.
Perform the backup.

Alternatively, add the LinkAge Controller service to the list of tasks shut down by the backup software.

MORE INFORMATION

Backup Types:

Normal: Backs up and marks selected files, whether or not they have changed since the last backup.

Copy: Backs up all selected files without marking them as being backed up.

Incremental: Backs up and marks selected files only if they have changed since the last time they were backed up.

Differential: Backs up selected files only if they have changed since the last time they were backed up, without marking them as being backed up.

Additional query words: seagate arcada profs

Keywords: kbprb KB184989