KB184952 - Errors When Installing Lexmark Optra drivers in Windows NT 4.0

Article ID: 184952

Article Last Modified on 10/31/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q184952

SYMPTOMS

When you try to install LexMark Optra 3.51 printer drivers on a computer running Windows NT 4.0, the following errors may occur:

If you install the Windows NT 3.51 LexMark drivers while creating a new printer on a computer running Windows NT 4.0, the following error will occur:

A Microsoft Setup Usage dialog box will appear. You must select OK.
Printer driver for NT 3.5 or 3.51 x86 could not be installed.
An unexpected error occurred.

If installing the Windows NT 3.51 drivers after the Windows NT 4.0 printer has been installed, the following error will occur:

A Microsoft Setup Usage dialog box will appear. You must select OK.
Alternate drivers could not be installed. An unexpected error occurred.

CAUSE

The LexMark 3.51 drivers are located in a directory that is longer than eight characters.

RESOLUTION

Move the LexMark 3.51 drivers to a directory that is less than or equal to eight characters. When you install the 3.51 drivers, point the Printer Wizard to the newer directory that contains the drivers.

MORE INFORMATION

For more information, please see the following Microsoft Knowledge Base article:

ARTICLE-ID: 160902
TITLE : Windows NT Error Msg: Alternate Drivers Cannot Be Installed

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