Knowledge Base

XGEN: GWRESET Utility

Article ID: 184621

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q184621

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SUMMARY

When troubleshooting the Internet Mail Service (in Exchange Server version 5.0 and later) or the Internet Mail Connector (in Exchange Server 4.0), it may become necessary to delete messages in the MTS-IN or MTS-OUT queue.

There is a utility named Reset, compiled off the software development kit (SDK), that allows you to delete messages from the MTS-IN and MTS-OUT queues. You have to be logged on as the Internet Mail Service service account and use the Internet Mail Service profile like MDB Viewer.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To use the Reset utility:

Log on to the server running the Internet Mail Service as the service account. Start Regedt32.exe and go to
```
   HKEY_CURRENT_USER\Software\Microsoft\WindowsNT\CurrentVersion
   \Windows Messaging Subsystem\Profiles.
```
NOTE: The above registry key is one line, and is broken into two lines for convenience.
You will find a profile called MSExchangeIMC xxxxxxxxxx. Select the profile name key and on the Registry menu, click Save Key to save the entry to disk.

NOTE: If there are multiple MSExchangeIMC xxxxxxxxxx entries, then select any of the entries.
Add a key under Profiles and name it something descriptive such as Internet Mail Service Profile. Select the newly created key and on the Registry menu, click Restore and select the file created in step 2.
Stop the Internet Mail Service.
From a command prompt type: reset.
Choose the Internet Mail Service profile that you created in step 3.
When the command prompt returns the MTS-IN and MTS-OUT queues, confirm that they are empty.

For additional information on how to create an Internet Mail Service profile, please see the following article in the Microsoft Knowledge Base:

165505 XFOR: How to View/Delete Messages in MTS-IN and MTS-OUT

Keywords: kbhowto KB184621