KB184587 - WD98: Type 1 Error When You Use a Sonic Ethernet Card

Article ID: 184587

Article Last Modified on 10/4/2002

Microsoft Word 98 for Macintosh

This article was previously published under Q184587

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

Shortly after opening Microsoft Word 98 Macintosh Edition and clicking the mouse several times, Word may quit with a Type 1 error.

MORE INFORMATION

Sonic Systems has reported that this incompatibility exists only with version 1.3 and earlier of the driver. They are no longer shipping these units.

For information about how to contact Sonic Systems, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

CAUSE

This problem may occur if you are using Sonic Ethernet 10/100 driver version 1.3 and earlier.

RESOLUTION

You will need to contact Sonic Systems to obtain version 1.4 of their Ethernet driver. Standard 10 megabytes per second (MBps) PCI card users will also need to install this driver; the DLPI from the Fast Ethernet card is included in the standard Ethernet drivers.

Additional query words: err hang hung crash crashed locks locked frozen freezes crashing quit quits stopped crashes auto lockup freeze break won't respond waiting near memory stops responding hangs lock up fail

Keywords: kbprb kb3rdparty KB184587