Knowledge Base

OFF98: Clip Art Gallery Fails to Load with PaperPort Extension

Article ID: 184586

Article Last Modified on 10/7/2003

Microsoft Excel 98 for Macintosh
Microsoft Word 98 for Macintosh

This article was previously published under Q184586

SYMPTOMS

When you attempt to load Microsoft Clip Gallery in the products that are listed at the beginning of this article, Microsoft Clip Gallery fails to load. You do not receive an error message, but the computer appears to stop responding (hang).

CAUSE

This problem occurs when the "ScanDirectMenuINIT" extension for the Visioneer PaperPort Scanner is installed. This extension comes with Visioneer PaperPort Software version 5.x.

RESOLUTION

To resolve this problem, disable the ScanDirectMenuINIT extension. To do this, follow these steps:

Point to Control Panels on the Apple menu, and then click Extensions Manager.
Click to clear the check box for the ScanDirectMenuINIT extension.
Click Restart.

STATUS

This problem occurs when you use the products listed above and Visioneer PaperPort Scanner 5.x.

MORE INFORMATION

The ScanDirectMenuINIT provides you with an added item on the menu bar to adjust scanner options. Removing the extension causes no problem; the program and scanner work without the extension.

PaperPort is a personal imaging software that works with scanners, digital cameras, or multifunction peripherals to allow you to put scanned images or documents into Internet publishing, e-mail software, graphics, word processing and other programs.

PaperPort is manufactured by Visioneer, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact Visioneer, query in the Knowledge Base for one of the following article:

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: scan scanning scanners direct menu menus init initialize hang lock locked cag

Keywords: kbbug kbenv kb3rdparty kbfaq kbpending KB184586