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WD98: Mouse Freezes, System Hangs Starting Word 98 w/System 7.5

Article ID: 184515

Article Last Modified on 10/4/2002

APPLIES TO

This article was previously published under Q184515

SYMPTOMS

When you run Microsoft Word 98 Macintosh Edition for the first time after installing it, the mouse freezes and your system stops responding (hangs).

CAUSE

RESOLUTION

To workaround this problem update the system software to 7.5.3 or later. To upgrade your System 7.5 software, follow these steps:

  1. Insert the Microsoft Office 98 compact disk into your CD-ROM drive.
  2. Open the Value Pack:Mac OS System Updates:System 7.5 Update 2.0 folder.
  3. Double-click Installer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Keywords: kbbug kbpending kbusage KB184515


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