Knowledge Base

OL98: HTML Mail Received from Notes Becomes Plain Text

Article ID: 184373

Article Last Modified on 11/21/2000

Microsoft Outlook 98 Standard Edition

This article was previously published under Q184373

SYMPTOMS

When you send mail using Microsoft Outlook 98 as a client on Lotus Notes Domino 4.5 POP, mail that is formatted as Hypertext Markup Language (HTML) arrives at the recipient mailbox as a plain text message containing the HTML code.

CAUSE

This behavior is caused by a problem in message handling on the Lotus Notes 4.5 server. You can reproduce the same condition by using Outlook Express and Netscape Messenger as clients.

RESOLUTION

Lotus has confirmed this to be a problem in version 4.5 of the Notes server. This problem was corrected in the 4.6 version.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb kb3rdparty KB184373