XCLN: Message Format Unavailable After Outlook 98 Is Installed
Article ID: 184336
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Outlook 98 Deployment Kit
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q184336
SYMPTOMS
After installing Microsoft Outlook 98 through the Outlook Deployment Kit
Wizard, the drop-down list to change the message format options on the Mail
Format tab (click Options on the Tools menu) is no longer available.
CAUSE
The administrator that created the Outlook install packages with the
Outlook Deployment Kit (ODK) locked down the Mail Format setting by
choosing the mail format before creating the install packages.
An option in the fifth stage (Customize User Settings Stage) of the ODK
allows the administrator to lock down the Mail Format setting for users.
This setting is titled "Corporate/WorkGroup Mail Editor" for
Corporate or Workgroup (CW) Support or "Internet Only Mail Editor" for
Internet Mail Only (IMO) Support. These settings are in the Outlook
98/Email section in the option tree in the left pane of this dialog box.
Administrators can select from the following four options:
- HTML
- Microsoft Outlook Rich Text
- Plain Text
- Microsoft Word
RESOLUTION
Administrators that want to allow users to change this setting must
leave the Message Format option blank. When Outlook 98 is installed,
the user will be able to change the message format.
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Keywords: kbprb KB184336