KB184287 - OL98: (IMO) "Please select a cover page..." Error When Faxing

Article ID: 184287

Article Last Modified on 11/21/2000

Microsoft Outlook 98 Standard Edition

This article was previously published under Q184287

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When sending a fax from Microsoft Outlook 98 Internet Mail Only support, you may receive a non-deliverable message with the following error:

   An error occurred while sending the Fax.
   The following recipient could not be reached:
      T<telephone number>
         The error is : Please select a cover page or attach a file
                        then re-send your fax.
   Total number of pages is 0, number of pages sent is 0.

CAUSE

You did not choose to send a cover page with the document.

RESOLUTION

Select the option to send a cover page with the message.

-or-

Send the message as an attachment.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

MORE INFORMATION

To Select the Option to Send a Cover Page

On the Tools menu, click Options.
On the Fax tab, click Template.
On the Cover Page tab, click to select Send Cover Page, and then click OK twice.

To Send the Message as an Attachment

On the Message's File menu, click Print.
In the Print dialog box, click to select "Symantec WinFax Starter Edition" from the Printer Name list and click OK.
Outlook opens a new message with the initial one as an attachment. Enter the fax number on the To line in the format Fax@<telephone number> and click Send.

Additional query words: ol98

Keywords: kberrmsg kbbug kbpending KB184287