Knowledge Base

OFF98: Program Stops Responding When You Play a Movie

Article ID: 184262

Article Last Modified on 11/25/2003

Microsoft Excel 98 for Macintosh
Microsoft Word 98 for Macintosh
Microsoft PowerPoint 98 for Macintosh
Microsoft Office 98 for Macintosh

This article was previously published under Q184262

SYMPTOMS

When you play a movie that is embedded in your document, one or more of the following problems may occur:

Your computer may stop responding.
The movie may disappear and then reappear.
The movie disappears, but the controls for the movie are still visible.
The movie appears to start playing, and colored lines appear on the screen.
You may receive one of the following error messages
The application <program> has unexpectedly quit, because an
error of type 1 occurred.

You should save your work in other open applications and restart the
computer.

-or-
The application <program> has unexpectedly quit, because an
error of type 1 occurred.

You should save your work in other open applications and restart the
computer.

-or-
Sorry, a system error occurred.
<program>
error type 10
where <program> is the name of the Microsoft Office 98 Macintosh Edition program that you are running.

CAUSE

This problem occurs if the following conditions are true:

You insert a movie into your document.

-and-
The movie is stored on another computer.

-and-
The computer on which the movie is stored is shut down.

-and-
You attempt to play the movie.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OFF98 crash hang freeze

Keywords: kbbug kbnofix KB184262