KB184196 - Rchelp.sys Causes a STOP Error at Boot on WinNT Clients

Article ID: 184196

Article Last Modified on 10/7/2005

Microsoft Systems Management Server 1.2 Service Pack 3

This article was previously published under Q184196

SYMPTOMS

After installing Systems Management Server 1.2 Service Pack 3 (SP3), a client computer may display the following STOP error message at startup:

STOP: c000026c {Unable to Load Device Driver}
\<SystemRoot>\SYSTEM32\DRIVERS\RCHELP.SYS device driver could not be loaded. Error Status was oxc000012f

The computer will no longer complete the boot process and stops responding on this error message each time you attempt to start it.

CAUSE

The failure occurs because the \<SystemRoot>\System32\Drivers\Rchelp.sys file was not properly generated when Service Pack 3 was installed on the client.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS 1.2 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   7/15/99   5:29PM               358 KB  Clicfg.exe    i386
   7/15/99   5:29PM               894 KB  Clicfg.exe    Alpha

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 Service Pack 3.

Additional query words: rchelp.sys viddrv.rch c000026c oxc000012f sp3

Keywords: kbnofix kbqfe kbprb kbhotfixserver KB184196