KB184166 - WD98: ACT! 2.8 Hangs (Stops Responding) with Word Documents

Article ID: 184166

Article Last Modified on 10/31/2006

Microsoft Word 98 for Macintosh

This article was previously published under Q184166

SYMPTOMS

When you start ACT! 2.8 and attempt to insert a document with the, "Word 6 Document" option, ACT! will hang (stop responding). Additionally, when you attempt to use any of the ACT! Word 6.0 templates in Word 98 Macintosh Edition, you may receive the following error in Word 98:

Compile error in hidden module: MergeACTData

RESOLUTION

To resolve this problem, contact Symantec and obtain a later version of ACT! Later versions of this product are designed to work with Word 98 Macintosh Edition.

STATUS

This problem occurs when you use Microsoft Word 98 Macintosh Edition and ACT! 2.8.

MORE INFORMATION

ACT! 2.8 is designed to work with Word 6.x for the purpose of writing letters, memos, and faxes. Act! 2.8 is not designed for use with Word 98.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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